At Lizard Laboratories, customer satisfaction is important to us. We strive to supply premium-quality research chemicals, peptides, and laboratory supplies that meet high standards of quality and reliability. Please read our Refund & Returns Policy carefully before placing an order.

Research Use Only

All products sold by Lizard Laboratories are supplied strictly for research purposes only and are not intended for human or veterinary consumption. Due to the nature of our products, we are unable to accept returns for items that have been opened, used, or improperly stored.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched. If you wish to cancel your order, please contact our customer support team as soon as possible.

Once an order has been shipped, it cannot be cancelled.

Returns

Returns are accepted only in limited circumstances.

You may be eligible for a return if:

• You received the wrong product.
• Your order arrived damaged during shipping.
• The product received does not match your confirmed order.

To request a return, you must contact us within 48 hours of receiving your order and provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Returns sent without prior authorization may not be accepted.

Non-Returnable Products

For safety, quality assurance, and regulatory reasons, we cannot accept returns on:

• Opened products
• Used products
• Products that have been improperly stored
• Products damaged after delivery
• Orders placed incorrectly by the customer
• Clearance or promotional items unless defective

Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.

After reviewing your claim, we may offer one of the following:

• Replacement product
• Store credit
• Refund (where appropriate)

Each request is reviewed individually.

Refunds

If your refund request is approved, the refund will be processed using the original payment method whenever possible.

Refund processing times vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is the result of our error.

Lost or Delayed Shipments

If your shipment is delayed, please contact us and we will work with the shipping provider to investigate.

Packages confirmed as lost by the courier may qualify for a replacement or refund, depending on the circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Lizard Laboratories cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect addresses provided during checkout.

Return Shipping

If a return is approved due to an error on our part or a damaged product, we will provide instructions regarding the return process.

Customers may be responsible for return shipping costs unless the return results from our mistake.

Research Product Disclaimer

Because our products are intended exclusively for laboratory research, customers should carefully review product descriptions before purchasing. If you have questions about a product, please contact us before placing your order.

Contact Us

If you have any questions regarding our Refund & Returns Policy or need assistance with an order, please contact our customer support team through our Contact Us page.

Lizard Laboratories

By placing an order with Lizard Laboratories, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy. Our goal is to provide every customer with premium research products, reliable service, and a professional shopping experience.